2. Frequent Licence problems

2.1. Removing a WAPT licence

• In the WAPT Console, click on the ? tab:

• Then choose Licences:

Window showing that no WAPT licences in subscribed in the WAPT Console

• Finally, select the row and click Remove License:

Confirmation window to remove a licence from the WAPT Console

• When confirmed, the selected licences are removed:

Window listing no subscribed WAPT licences in the WAPT Console

2.2. License location

licence.json are stocked on the WAPT Server in the following location:

Debian and derivativesRedHat and derivativesWindows

/var/www/licences.json

2.3. License error

2.3.1. Expired licence

If a licence has expired, then its status displays Expired.

Window showing an expired licence in the WAPT Console

2.3.2. Old licence location

When installaing the WAPT Console, if licence is located in an old location, this error appear will show:

WAPT licence error message when upgrading WAPT to 2.1

2.3.3. Error activating a WAPT licence

This error is due to a problem with the post-configuration script and a special configuration of NGINX.

Dialog box informing an error occured while activating a WAPT licence

3 points are to be checked:

1. Check whether /etc/nginx/sites-enabled/wapt.conf is a symbolic link of /etc/nginx/sites-available/wapt.conf, using this command:

ls -l /etc/nginx/sites-enabled/wapt.conf

• If the symbolic link exists, the output should be:

lrwxrwxrwx 1 root root 36 Jun 9 09:35 /etc/nginx/sites-enabled/wapt.conf --> /etc/nginx/sites-available/wapt.conf

• If the symbolic link does not exist, then remove /etc/nginx/sites-enabled/wapt.conf and create a new symbolic link:

rm /etc/nginx/sites-enabled/wapt.conf

ln -s /etc/nginx/sites-available/wapt.conf /etc/nginx/sites-enabled/wapt.conf

2. Check whether the file licences.json is present in location section of /etc/nginx/sites-enabled/wapt.conf:

location ~ ^/(wapt/waptsetup-tis.exe|wapt/waptagent.exe|wapt/waptdeploy.exe|sync.json|rules.json|licences.json)$ {
        add_header Cache-Control "store, no-cache, must-revalidate, post-check=0, pre-check=0";
        add_header Pragma "no-cache";
        root "/var/www";
    }

• If the licences.json file exist, then restart Nginx:

systemctl restart nginx

• Then, add the licences.json file in location section of /etc/nginx/sites-enabled/wapt.conf and restart NGINX.

systemctl restart nginx

3. If you get an error, empty /var/www/licences.json:

> /var/www/licences.json

• Then, retry activating the WAPT licence.